PayPal should be able to reroute the payment for you if this is the case. What I have seen before in these cases is that although the payment capture was successful, the payment status shows ' Pending' and the reason is listed as ' unilateral', which means that the payment is pending because it was made to an email address that is not yet registered or confirmed. Look for terms like ' Payment status', ' Pending reason', or ' PayPal ID' to determine where the payment was routed. Once those details unfurl, click on " Information from the gateway".ģ. In the order timeline, click on " A $ payment was processed on PayPal Express Checkout."Ģ. Once the PayPal setup steps are complete, future transactions should be routed directly to the correct PayPal ID if you're using a different email address than the one signed up for Shopify with.Īre you able to check the order timeline for details on the first PayPal order (and subsequent PayPal orders just to be safe)? Here's how to find those details:ġ. ![]() It sounds like what happened here was that your first PayPal Express order(s) came through while that original email address was still assigned. When your account is created, Shopify automatically assigns your Account Owner email address to the PayPal Express checkout under Settings > Payment providers. Let them know which email the payments were sent to and which email you'd like them to be rerouted to and they should be able to get that sorted for you.In the meantime, I want to make sure that your future PayPal Express orders go to the right account, so I can email you if we need to dig into it further. I recommend contacting PayPal to let them know that your first payment or first few payments were routed to the incorrect email address. We need you to upload documents separately for each PayPal account.Once a PayPal Express payment is captured, it's sent to PayPal whether or not the email address has been registered yet. What if I’ve already uploaded the documents for my other PayPal account? If you don't confirm your identity, you may lose some PayPal features, like the ability to add money to PayPal from your bank account. What if I don’t want to confirm my identity? We’ll try to review your documents within 2 business days, but sometimes it may take longer. How long will it take to review my documents? Log in to your PayPal account on a web browser and go to your Confirm your Identity page, or click the bell icon near the top of the page. ![]() How do I upload files using my PayPal account? You can take photos of them with your phone and upload them to us.īusiness accounts will have to submit business-related documents. To complete the Customer Identification Programme (CIP), we'll usually need a copy of your government-issued ID, and a proof of address issued within the past 12 months. Instead of scanning, use a computer to log into Paypal and provide the required information. When receiving PayPal’s notification to confirm your identity, you’ll need to download or update the latest version of the PayPal app to proceed with the process. Then we compare the scans to confirm your identity. Using your device’s camera, you’ll scan your photo ID and your face. How does facial biometric confirmation work? What’s facial biometric identity verification?įacial Biometric identity verification is a secure way of confirming your identity by scanning your driver’s license or Government-issued photo id (front and back) and matching it with a selfie you take of your face. Through Facial Biometric Identity verification, we can use the latest technology to help protect you against identity theft and fraudulent activity quickly and efficiently. We will be making some enhancements to our Customer Identification Program for our customers. This is what we call our Customer Identification Process (CIP). ![]() For regulatory reasons, we need to confirm our customer’s personal information (such as your name, address, and date of birth) or company information.
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